If you have the Contact Center class with real-time monitoring, with a single screen, we have the ideal solution for you.
It doesn't matter if you are a small company with only a few phones or a global organization that operates a sophisticated Contact Center, the needs are the same: communication with your customers in a simple, clear and effective way.
We believe in facilitating the work of the agents, making it more organized and more enjoyable. We are convinced that this is the only way to really achieve consumer satisfaction.
We help our consumers achieve this by creating our software platform a simple and flexible solution. As we know that each customer is unique, we create our development tools so they can customize everything.
uContact allows you to integrate support through email, SMS, webchat, social networks and more. With the unified inbox agents can manage interactions without having to change applications or interfaces.
Secure connection from anywhere and eliminate the chaos of having several dispersed solutions. Use the Unified Inbox of interactions to provide a premium service through multiple means of contact such as: voice calls, SMS, Webchat, Email, Facebook Messenger, Twitter, WhatsApp, etc. A true all-in-one solution to manage the interactions with the agility that your business needs.
uContact can be installed on an internal server and network system, or directly in the cloud.
Communication technology and real-time connection for greater process efficiency.
Compatible with a wide range and variety of technologies to integrate.
The analysis of artificial intelligence takes action for decision making in routing.
All you need is a browser and headphones to talk to customers
Risk? What risk? It has flexible subscription options and does not need hardware
The cheap can be expensive Forget about “Open Source” systems that have great vulnerabilities
With uCONTACT you can manage all voice interactions in one place.
uCONTACT gives you the option to manage all your interactions from a single platform.
Monitors the entire operation in an organized way without altering the process flow.
Build and customize your own process flows without coding.
The system can be installed directly in the cloud (does not require infrastructure) or on site on a local server
Access all its functionalities from a browser
WebRTC, does not require telephone equipment, just a headband
Progressive, Predictive, Preview, Powerdialer, Manual
No forced contracting deadlines.
It does not require licensing of Operating Systems for the agents' PCs
Flexibility to interconnect with other systems (API, iFrame)
Client, compliance with scripts, recordings.
Access to individual audios in real time or massive downloads.
Using new "Gamification" tools that allow better collaboration and competence to make the work more fun with interactive dashboards and Avatars in a video game (which can be customized the theme) and progress according to the fulfillment of your personal goals or group.
Same goal: generate contact through the best channel
-Incoming, Outgoing, Mixed
-Markers: Preview, Progressive, Power & Predictive.
-Spy, training & intervention.
-Monitoreo en tiempo real.
It includes everything from the classic package.
- Web Chat: with audio and video
-Web click to call
-Web call back
Includes all the functionalities of:
Maximize the power of your agents with a complete suite of Contact Centers.