Clever uCONTACT

All in one

Monitor and manage your entire operation from a single platform.

We believe in facilitating the work of the agents, making it more organized and more enjoyable. We are convinced that this is the only way to really achieve consumer satisfaction.

We help our consumers achieve this by creating our software platform a simple and flexible solution. As we know that each customer is unique, we create our development tools so they can customize everything.

Omnichannel Unified Inbox

The best experience for your customers in each of the interactions, through any channel, through a unique software platform.

uContact allows you to integrate support through email, SMS, webchat, social networks and more. With the unified inbox agents can manage interactions without having to change applications or interfaces.

Security is very important

Secure connection from anywhere and eliminate the chaos of having several dispersed solutions. Use the Unified Inbox of interactions to provide a premium service through multiple means of contact such as: voice calls, SMS, Webchat, Email, Facebook Messenger, Twitter, WhatsApp, etc. A true all-in-one solution to manage the interactions with the agility that your business needs.

Cloud or on site

uContact can be installed on an internal server and network system, or directly in the cloud.

RTC web

Communication technology and real-time connection for greater process efficiency.

Easy Integration

Compatible with a wide range and variety of technologies to integrate.

Smart routing

The analysis of artificial intelligence takes action for decision making in routing.

uCONTACT Operational Advantages

Get rid of your Phone

All you need is a browser and headphones to talk to customers

Risk free

Risk? What risk? It has flexible subscription options and does not need hardware

Open source?

The cheap can be expensive Forget about “Open Source” systems that have great vulnerabilities

uCONTACT Components

VOICE

With uCONTACT you can manage all voice interactions in one place.

OMNI

uCONTACT gives you the option to manage all your interactions from a single platform.

TOOLS

Monitors the entire operation in an organized way without altering the process flow.

DEVELOP

Build and customize your own process flows without coding.

Main features

In the cloud or on site

The system can be installed directly in the cloud (does not require infrastructure) or on site on a local server

100 % Web

Access all its functionalities from a browser

Integrated Softphone

WebRTC, does not require telephone equipment, just a headband

CRM

Basic integrated

Markers

Progressive, Predictive, Preview, Powerdialer, Manual

Low operating costs

No forced contracting deadlines.

OS

It does not require licensing of Operating Systems for the agents' PCs

Integration

Flexibility to interconnect with other systems (API, iFrame)

Simple Programming

Flow based

Quality metrics

Client, compliance with scripts, recordings.

Workforce Managements

Professional Management

Recordings

Access to individual audios in real time or massive downloads.

FRIENDLY INTERFACE

Increase agent productivity and improve retention rate.

Using new "Gamification" tools that allow better collaboration and competence to make the work more fun with interactive dashboards and Avatars in a video game (which can be customized the theme) and progress according to the fulfillment of your personal goals or group.

Functionalities

Multiple channels, a single solution

Same goal: generate contact through the best channel

Voz

  • VOICE
    Incoming, outgoing & blended

  • RECORDINGS
    Multiple filters & downloads.

  • PBX
    Desktop &mobile softphone

  • IVR
    Interactive voice response

  • VOICE BROADCAST
    Mass message delivery

  • DISKERS
    Preview, progressive, power & predictive.

Omni

  • SMS
    Bulk sending & 1 to 1 text messages.

  • WEB CHAT
    Live support with audio & video call.

  • CLICK2CALL & CALL BACK
    Web interactions

  • EMAIL
    Templates, mass shipping & 1 to 1. 


  • SOCIAL NETWORKS
    Facebook & Twitter

  • BOTS
    Automate interactions

Tools

  • REAL-TIME DASHBOARDS
    Omnichannel monitoring

  • QUALITY
    Quality forms and reccording fees. 

  • WORKFORCE MANAGEMET
    Estimation and reports

  • GAMIFICATION
    Reward and motivate agents

  • MONITOREO
    Spy, wshiper and collaboration

Desarrollo

  • Research

Packages

78

Classic                   
Telephony

-ACD.
-Incoming, Outgoing, Mixed
-Markers: Preview, Progressive, Power & Predictive. 
-IVR
-Complete PBX
-Spy, training & intervention.
-Monitoreo en tiempo real. 
-CRM Lite

37

Omni
Telephony + Multichannel

It includes everything from the classic package.
-Unified tray                  
-SMS
- Web Chat: with audio and video
-Web click to call
-Web call back
-Email
-Multichannel recording
-Live assistance

78

Full
Telephony + Multichannel + Gamification

Includes all the functionalities of:
-Classic package
-Omni package
-Gamification
Maximize the power of your agents with a complete suite of Contact Centers.


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Mexico

Avenida Copérnico 3730, int. 115.
Zapopan, Jalisco, C.P. 45070

ventas@cleverideas.com.mx

+ 52 (33) 5004 2255 

USA

851 Anastasia Ave,
Coral Gables, Florida, 33134  

info@cleverideas.com.mx

 +1 (305) 677 6828

Technical Support

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